Victoria DeRosa 6/20/19 Victoria DeRosa 6/20/19

Hinduja Global Solutions

Our client has been revolutionizing the call center industry and helping companies deliver better customer service for over 40 years. Recently it was awarded a “game changing” contract, which required immediate and expansive growth. However, to meet the business objectives the company needed to deliver a 300 seat call center functional with an in-place workforce under a hard deadline, on a very restrictive budget - all within twelve weeks. Wildmor kicked off the project by preparing a detailed financial analysis defining all costs associated with the build-out and related additional equipment and researching call center saturation, labor pool metrics and economic incentives. The goal was to determine the optimal location where our client would have an abundant qualified labor pool in a building with ample parking for a high density build out we needed to leverage our tenancy to drive down occupancy costs and qualify for local economic incentives.

Wildmor’s team identified a large contiguous space with ample parking that is located in the Roswell “Opportunity Zone” and negotiated aggressive terms which included a plug-n-play suite in the building that Colibrium used to hire and train employees at their space was being built at no additional charge. The space was built out in record time taking only twenty-seven days, meeting the critical start date. The cost savings from being located in the opportunity zone amounted to $3500 per newly hired employee per year for a period of five years or $3,447,500 based on the one hundred and ninety seven employees to be hired. As a result, all of the client’s out of pocket costs were mitigated.

These kinds of results have become our calling card. We focus on helping our clients maximize their real estate approach.

SCOPE OF SERVICES:

Tenant Representation

Project Management

Move Management

Call Center Optimization

Victoria DeRosa 12/1/16 Victoria DeRosa 12/1/16

Comcast Spotlight- Glenlake

Facing exorbitant operating expenses and a location that highlighted the challenges of attracting top talent, the leadership team of the advertising and sales division of this Fortune 50 American global telecommunications company sought a new real estate solution for the relocation of their division office which housed sales, finance and their network operations center that would enhance operations and make recruiting more powerful. Enter Wildmor Advisors - focusing on location, recruiting, retention and tech objectives, we considered the economic implications of the various scenarios facing our client. Of utmost urgency was the requirement to meet the corporations tight capital deadlines and the desire to move the capital spend into the current fiscal year- effectively reducing the already constrained lead-time of nine months down to just five.

Our team saw the opportunity to not only enhance our client’s real estate but positively impact their productivity as well. While we put a high value on our standardized systems and location strategies, we believe that culture and employee engagement is just as important. This is reflected in the decision to split the business groups occupying the 85,000 sf single story flex space in Norcross across two locations, centrally positioning the sales and marketing teams close to their customer base - creating more efficiency by reducing the drive times from office to clients - and moving the 24-hour Network Operations Center and finance and operations teams to Alpharetta. The team was actively positive about the benefits of our commute time impact studies, which supported Alpharetta as a commute central option for current employees and a “hotbed” for future talent recruitment.

Wildmor’s specialized experience with technical buildouts was imperative to our process for a streamlined and on-time delivery. More so, the Wildmor team secured below market rental rates and tenant improvement allowances without Landlord restrictions, allowing us the flexibility to achieve the client's restrictive capital deadlines. . Together with our project management team, we delivered a visually-stimulating environment designed to detail. Success also came from our client championing the implementation of these main features across their other business units.

Above everything, we are proud of our expertise in helping our clients create an exceptional employee culture and in raising the bar on standards for the work environment.

scope of services

Portfolio Management

Transaction Management